Frequently asked questions.

Question Time

We get that there is a lot to consider before becoming a host, so we've taken the legwork out of it and compiled a list of all the most commonly asked questions we get here at HelloTed... After all, when you have questions, we have answers!

Why would I choose to Airbnb my property?
Two words. Flexibility + revenue.
Letting your property through Airbnb offers flexibility that isn't typically available in the private rental sector while industry figures show an average 30% increase in revenue in comparison.
Plus, with such an immense demand for holiday lets within Cardiff due to the world-class events now taking place in our cosmopolitan city, along with a shortage of hotel rooms available, Cardiff has seen significant growth in this market over a very short amount of time proving that the demand is there.

What do I need to do before joining HelloTed as a host?
A member of our friendly team will visit your home to assess the property for listing with HelloTed, they will also provide a valuation of rent achievable. Once onboard, we will provide you with guidance and experienced advice to fully maximise revenue through your property bookings, including an initial interior design consultation to ensure your home is guest ready. We'll also take care of all the boring stuff like cutting 3 sets of keys and keeping your relevant safety certificates up-to-date. There are many things required to create a 'home away from home' for guests but you don't have to lift a finger, we take care of everything.

I don't have an Airbnb account; do I need to set one up?
No need. We'll set up a bespoke Airbnb listing for your property, including professional photography and word optimisation, designed to attract your target audience and maximise occupancy rates.

What if I already have an Airbnb account?
We take over full ownership of the account ensuring that the reviews you have worked so hard to achieve remain on the property listing.

What is the minimum period I need to make my property available to rent on Airbnb to be eligible for HelloTed's services?
As there is a cost to you involved in initially setting up your property, we require hosts to make their properties available for a minimum of 3 months in the year. This ensures that you will see the level of return you want to see. Naturally, the more dates the property is available to guests, the higher the potential revenue. You may be interested to know typical hosts within Cardiff let their property for 120+ days of the year.

From signing on with HelloTed, how long will it take to list my property?
The process could be as quick as 48 hours, however, this really depends on several factors, such as whether your property is in a 'guest ready' condition. We will always make an informed assessment of your property during our valuation, which allows us to give you a precise timeframe for marketing your home. Rest assured, if you have a launch date in mind we will always pull out all the stops to make this happen.

Where do you list my property?
We market your property on both Airbnb and our own website. If it is deemed appropriate in order to increase occupancy and revenues for our hosts, we will happily discuss additional booking portals.

What type of occupancy can I expect with HelloTed?
The average occupancy within Cardiff is 55%, however, with the combination of our dynamic pricing algorithm and strategic calendar management, our hosts can expect to achieve 70-80% occupancy year-round for properties listed at our recommended base rate calculations.

Can you take same day bookings?
Of course! We understand the importance of short-notice bookings and we are set up to cater to this accordingly.

What does your five-star quality housekeeping include?
As part of our on-boarding process our five-star housekeeping team create a bespoke cleaning manual for your property. Then, following a guest's stay, our trusted team completes a full service clean, referring to the bespoke manual to promote consistency and achieve high levels of guest satisfaction. This includes full laundering of linens, re-stocking household essentials (such as shampoo, conditioner and soap) and light maintenance. Our team are available 24/7 for guest changeovers.

How do you screen potential guests?
We always check potential guest's previous reviews given by other hosts, this always offers great insight into how they have treated properties they have stayed in. We also insist on guests being Airbnb verified which means they have supplied their government issued ID before booking. For any direct bookings through our website, we obtain copies of this. If we have any concerns over guests, we will always contact them directly to gather further information and certification. While we want to ensure maximum occupancy for our hosts, the safety of your property is paramount to us. Occasionally, there may be times where guests do not pass our strict vetting procedures, however, these are in place to protect you and your property.

How do guests check in?
With guests coming from various locations, we find many struggle to commit to a certain arrival time, so we provide them with flexibility surrounding their check-in by fitting police approved Lockboxes as part of our on-boarding process. This ensures safe access for guests whilst not compromising the security of the property. We also hold a spare set of keys at our offices, just in case. That said, we will always go above and beyond for your guests and if they would prefer a personal check-in we'd be delighted to provide this (all to the benefit of your host rating!).

What if a guest causes damage to my home, am I insured?
Your standard building and contents insurance is unlikely to include host cover and Airbnb offer a guarantee, however, this is no substitute for insurance, and doesn't come with the same safeguards and regulation. Whilst the vast majority of guests will leave your home in tip top condition, unforeseen issues can sometimes occur which is why we offer our Protection Package, which provides hosts with comprehensive insurance to give you full peace of mind. We have partnered with Guardhog, the home-sharing experts, to provide you with a bespoke insurance package at significantly less than you would pay direct.

How do you deal with guest damage to my property?

Our team of housekeepers are experienced in identifying signs of damage done to a property (yes, some nefarious guests may try and hide any damage caused during their stay). They will notify our dedicated Account Management Team who then proceed accordingly on a case-by-case basis. We do advise our hosts to expect some slight wear and tear over time. We take deposits from guests to safeguard you against minor damage and with our protection package you also benefit from protection against malicious damage, accidental damage, theft, bodily injury and home-sharing liability (with a few extra bells and whistles thrown in).

How can I track my earnings through Airbnb?
You can track your earnings through your HelloTed owner login and we'll also send you monthly statements and in-depth reporting on your property. You'll want to see how much money you're making from your space after-all!

What happens to any existing bookings I have with another management company if I switch to HelloTed?
We'll happily manage your existing bookings, just give us enough time and access to your property. Fortunately, we're pretty used to people switching over to us at HelloTed, which means we're pretty good at the process.

Can I block out days in my calendar?
You will be provided with your HelloTed owner login to access your property's availability. From there you can block out days, as and when you want, it's your home after-all! If you're flexible, it may be worth letting us know the dates first though. We'll be able to advise you of any big events over those dates in your area, as it might make if worth your while to swap your plans. We'll give you the information, then it's up to you.

When do I get my money?
We pay our hosts at the start of each month for the bookings hosted in the previous month less our management fee.

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